Topic: My vote.....
This time I would like to review and write about my impressions about online travel portal www.makemytrip.com which seems to specialize in good deals for people traveling from US to India.
Pros:
1) Great web site. Very user friendly. Easy to find information. Fast searches.
2) Multiple ways to contact sales rep. Call them or chat with them online. Response times are pretty fast. I preferred chat to make the actual booking as it is easier to provide all the information correctly and also helps to record your chat transcript on your computer.
3) Prices are indeed competitive. Found the best deal among other Internet portals such as www.kayak.com or www.orbitz.com etc.
4) Prompt delivery of tickets where applicable. Most of the tickets are e-tickets so there is nothing to receive. In my case, they had to send paper tickets which they did by FedEx.
5) Tickets seemed fine. Checked out confirmed and did not have any problems.
Cons:
1) At least, I did not get any confirmation e-mail after the tickets were mailed. Since they had said it would take anywhere up to 10 days to send the tickets, I did not worry much. But, when tickets did not come after 7-8 days, I called them to find that tickets were already mailed and received by somebody in my apartment office. This was certainly worrying as it was risky to a leave a package unclaimed for 3-4 days after it was received. It would have been ideal if they were to e-mail me with tracking number. After being used to such practices by other e-tailers, this was a rude shock. The customer support rep was helpful and gave me the tracking number and the name of the person who had signed for receipt. I hope this was an isolated incident and also a rare one. It was rare because somehow the notice FedEx leaves when they deliver the package to the rental office was also missing or lost after it was stuck on the mailbox.
2) Meal preference was not correctly recorded. I had not remembered to mention "Asian Vegetarian" and had just asked for "vegetarian". I expect a travel portal specializing in travel to India to take some initiative to ask and educate customers on different vegetarian options and not all vegetarian meals are created equal and many vegetarian meals contain white meat and fish. They did not do anything and merely recorded my preference although I had meant pure vegetarian meal. Malaysia Airlines on which I was booked was able to provide me with vegetarian meal although it was a bit of a scramble and frustrating to them as well.
Other than these minor inconveniences, it was a very smooth transaction and price was a great deal. Cheapest fare I got in 10 years.
Unless something goes wrong on the return, I am glad to give this business a solid thumbs up.
Cheers!
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